Shipping policy
At ALASKA RESERVE, we are committed to delivering your premium products in optimal conditions, quickly and safely, through our trusted partner FedEx.
International Delivery FedEx (European Union)
• Delivery time: 3-5 business days
• Cost: calculated based on destination and weight
• Customs duties and VAT included in price
• Full international tracking
International Delivery FedEx (Outside EU)
• Delivery time: 5-10 business days
• Cost: calculated at checkout
• Delivery conditions DDP
• Global tracking available
Order Processing
Orders are processed within 1-3 business days. You will receive a confirmation email with your FedEx tracking number as soon as your order is shipped.
Processing schedule: Monday - Friday, 09:00 - 17:00 (excluding public holidays)
Delivery Zones We deliver to:
• European Union - all member countries
• International - Non-European Union countries, Canada and US.
Tracking & Monitoring
After your order is shipped, you will receive:
• Email with FedEx tracking number
• Direct link to tracking page
• SMS notifications (optional) for delivery status
• Accurate delivery date estimate
Free Shipping
You benefit from FREE shipping for all product Brended by Alaska Reserve.
Premium Packaging
All ALASKA RESERVE products are carefully packaged in:
• Premium branded boxes
• Eco-friendly materials
• Security seal
Delivery Issues
Damaged parcel: Check the parcel in the presence of the FedEx courier. If the packaging is damaged, refuse delivery and contact us immediately at office@alaskareserve.com.
Lost parcel: If the parcel does not arrive within the estimated timeframe, contact us and we will open an investigation with FedEx within 24 hours.
Incorrect address: Make sure the delivery address is complete and correct. For changes after placing your order, contact us urgently.
Returns & Exchanges
For returns, please consult our Refund Policy. Return shipping costs are borne by the customer, except for defective or incorrect products.
Shipping Contact
For shipping inquiries:
• Email: customerservice@alaskareserve.com.
• Hours: Monday - Friday, 09:00 - 18:00
